All Our Guarantees
Best Price Guarantee
If you find the same flight or hotel at a lower price, we refund you the difference.
Secure Payment
Your payments are protected with 3D Secure, SSL encryption and PCI DSS compliant infrastructure.
24/7 Customer Support
We're here for you at any time via live chat, phone and email.
Easy Refund and Cancellation
We protect you with flexible cancellation policies and fast refund processes.
Instant Confirmation
Your booking is confirmed immediately and all details are sent to you by email.
Travel Insurance
Optional travel insurance for protection against unexpected situations.
Detailed Information
Best Price Guarantee
At ibilet we are committed to offering you the best price. If you find the same flight or hotel at a lower price within 24 hours of completing your booking, we will refund you the difference.
Features
- Valid within 24 hours of booking
- Valid for same date, route and conditions
- Difference refunded to your original payment method
- Applies to flight and hotel bookings
Terms and Conditions
- Claim must be made within 24 hours of booking
- Compared price must have the same conditions (date, time, cabin class, room type)
- Discounted or promotional prices are excluded
- Difference must be at least 10 TL
Secure Payment Guarantee
Your payment information is protected with the latest security technologies. All transactions are secured with 256-bit SSL encryption and your card details are never stored on our systems.
Features
- Secure connection with 256-bit SSL encryption
- Extra security with 3D Secure verification
- PCI DSS Level 1 certified payment infrastructure
- Card details are not stored
- Visa, Mastercard, American Express accepted
24/7 Customer Support
We're here to help you at every stage of your trip. Our experienced customer representatives are at your service 7 days a week, 24 hours a day.
Features
- Instant help with live chat
- Phone support: 0362 440 03 03
- Email: destek@ibilet.com
- Contact via WhatsApp
- Support in Turkish and English
Easy Refund and Cancellation
Plans can change, and we understand that. We protect you in every situation with our flexible cancellation policies and fast refund processes.
Features
- Bookings with free cancellation option
- Refunds completed within 7-14 business days
- Online cancellation and changes
- Flexible terms according to airline and hotel policies
Terms and Conditions
- Cancellation terms vary by ticket type and hotel
- Fee may apply for non-refundable tickets
- Different conditions may apply for cancellations close to departure
Instant Confirmation Guarantee
Your booking is confirmed as soon as it is completed and all details are sent to you immediately. No waiting, no worry.
Features
- Instant booking confirmation after payment
- E-ticket and voucher sent by email immediately
- PNR number and all details in your account
- SMS notification (optional)
Travel Insurance
Protect yourself with travel insurance for unexpected situations. We're with you for flight cancellations, lost baggage and health issues.
Features
- Flight cancellation and delay coverage
- Lost and damaged baggage protection
- Medical expenses coverage
- Travel disruption protection
- 24/7 emergency assistance line
Terms and Conditions
- Insurance must be purchased at time of booking
- Coverage limits vary by policy
- Pre-existing conditions may be excluded
Our Security Standards
256-bit SSL
3D Secure
PCI DSS
24/7 Support
Frequently Asked Questions
Have questions?
Our customer support team is ready to help you.